Shipping policy

1. DELIVERY AREA

Avrenci ships exclusively:

SHIPPING POLICY

within the United Kingdom;
to private individual addresses;
to pick-up points, where this option is available.

No deliveries are made outside the United Kingdom, including to other international destinations.

2. ORIGIN OF SHIPMENTS

Products offered on the site are shipped from China.

By placing an order, the customer acknowledges and accepts that delivery times take this shipping origin into account.

3. PROCESSING TIME

Orders are generally processed within 1 to 2 business days after payment has been confirmed. Orders placed over weekends or public holidays are processed starting from the next business day.

4. DELIVERY TIME

After shipment, the average delivery time is estimated at 7 business days. These timeframes are provided for guidance only and may vary depending on:

the time of year; logistical constraints;
any customs procedures; shipping conditions.

5. CARRIERS

Orders may be delivered by various carriers, including:

Royal Mail; DPD;
Evri;

or any other partner carrier offering an equivalent service.
The choice of carrier is made by Avrenci based on logistical and delivery constraints.

6. SHIPPING COSTS

Delivery is free for all orders shipped within the United Kingdom.
No additional shipping costs are charged to the customer when placing an order.

7. ORDER TRACKING

Where a tracking number is available, it is sent to the customer by email once their order has shipped. The customer can then track the progress of their parcel directly with the relevant carrier.

8. DELIVERY DELAYS

In the event of an unusual delivery delay, the customer is invited to contact customer service at the following address: avrenci@gmail.com

Avrenci will take the necessary steps with the carrier to obtain information regarding the shipment of the parcel.

9. LOST OR DAMAGED PARCELS

If a parcel is declared lost or is received visibly damaged, the customer should contact customer service as soon as possible so that an appropriate solution can be considered.

10. DELIVERY ADDRESS

The customer is responsible for the accuracy of the delivery information provided when placing an order.

Avrenci cannot be held liable for any consequences resulting from an incomplete, incorrect, or undeliverable address provided by the customer.

11. CONTACT

For any questions regarding the shipment of an order: Email: avrenci@gmail.com
Phone: 07 56 89 35 29